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Info
Sweet William of Earlville (div. of Occasional Expressions, USA Inc.)
18 West Main Street
Earlville, NY 13332
service@rawhoney.com Terms and Conditions - If we are provided with an incorrect delivery address, we will pass on any additional delivery charges that we incur.
- Orders not delivered on the requested date will be re-attempted the following business day.
- Delivery confirmation takes 1-2 business days. Requests for delivery confirmation should be made by e-mail, to service@rawhoney.com .
- Due to security and safety concerns, some locations (esp. college buildings & dormitories, hospital rehab or ICU, some office or residential buildings, etc.) do not permit delivery directly to Recipient. In such cases we will leave your order with receiving desk or security department. We do not take responsibility for delays caused by institutions.
- Deliver to Recipient Only requests may delay delivery of your order (for example, if Recipient is not present when your order is delivered). If it appears that your order may be time sensitive (birthday, funeral, etc.), we will attempt to leave the order with a neighbor, receptionist, guard, etc., as applicable, rather than take a chance on a late delivery, unless you instruct us otherwise.
- Please note that some high cost or remote areas may have a higher minimum order or an additional delivery charge. These situations are beyond our control; however, we will always offer you the choice of 1) paying the additional cost, or 2) canceling your order.
- In very rare circumstances some delivery addresses may be so remote that it is impractical (or too expensive) to deliver to them. In such cases we will offer you the choice of 1) allowing us to ask the Recipient to pick the order up at our nearest affiliate location, or 2) canceling your order.
- We reserve the right to substitute similar products whenever necessary to ensure on-time delivery of your order; this may occur if one or more items is not immediately available to make up your order, especially if it appears that your order may be time sensitive.
- We are not responsible for delays caused by United Parcel Service, U.S. Mail, DHL, FedEx, businesses, hospitals, schools or other organizations.
- Our order confirmation guarantees only that we will ship in a prompt, timely manner.
- We do not guarantee specific delivery times during the day.
- Orders without landline day and evening phone numbers can be delayed and may be held up until both are received. The lack of a landline phone number for the recipient may cause delivery delays.
- An inaccurate or incomplete address may cause delays and add address correction charges to an order.
- A $15 chargeback fee will be applied if any authorized charge is disputed with your credit card company.
- All orders are final unless it is determined that an item is defective.
Any return MUST have a Return Authorization Number issued by email.
No credit will be issued without a Return Authorization Number.
- A cancellation charge will apply for orders that have not been shipped and are canceled.
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